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Standard :

Customer Commitments

A customized offer

DOM'OPALE -help at home- engages and provides the means to ensure physical or telephone service of the highest quality in the widest possible time slot, this to ensure customized services tailored to your every need , whether occasional or regular. For this, the manager of the company come to your home to assess your needs with you and wishes. Then we are committed to meeting those needs, and if they change, DOM'OPALE undertakes to adapt the service to this.

Maximum availability

DOM'OPALE adapts its services to your needs and desires, to offer perfect service in line with your personal and professional constraints. DOM'OPALE is available when needed.

Quality of Service

DOM'OPALE a major concern for the quality of service provided. That's why the company conducts a rigorous recruitment staff, selected with great demand for his expertise, his knowledge be, experience, professionalism and impeccable morality.

A service continuity and coordination of stakeholders perfect

In case of emergency, setbacks, unexpected, DOM'OPALE offers a solution as soon as possible. Just as when a staff member is absent, he is replaced as soon as possible. In absence provided by staff (leave), your contributions will be handled by another member of the knowledgeable and helpful staff. Concerning the coordination among stakeholders, they benefit from all the information necessary to quality intervention.

A customer respect

You put your trust by opening the doors of your home. In return, the employees are committed to occur at home in the greatest respect for your privacy, discretion and total confidentiality. A signing their employment contract, they commit to this level by signing an internal quality charter.

Customer satisfaction

We are committed to knowing your satisfaction through a survey on the first contact with DOM'OPALE and an annual questionnaire in which you will be able to send us your comments or suggestions to help improve our services.

Meets or redone

You are dissatisfied with a service? You have the possibility of making a request and DOM'OPALE agrees to implement them as soon as possible. You can even opt for the service to be redone if your dissatisfaction is justified.